Privacy Policy
The Orangery Collection Privacy & Data & Record of processing activities - Registered ICO ZA852223
The Orangery Collection are committed to keeping your data safe and secure.
At The Orangery Collection Limited we value your privacy and are committed to protecting your personal and trade information. The Orangery Collection Limited hold the data necessary to administer your account with us and deliver those goods and services you have asked us to. We will only collect personal / trade information that you have voluntarily decided to provide to us, or we have recorded from your visits to our website or trade show stands. Depending on how you choose to interact with us we may collect your name, email, phone number, IP address or any other contact details, such as a postal address.
We treat the information you share with us with respect and look after it carefully. We use it to keep our own records up to date and, if you have given us express permission to do so, we will email you from time to time, telling you about our services, special offers, new product launches or other information we think you may find useful or interesting.
You have the right to obtain access to your personal and trade information, rectify it and have it removed, you have the right to be forgotten. You can unsubscribe from any of our electronic mail campaigns by administering the unsubscribe button on the email or please write to us at SALES@theorangery.org
We have processes in place to ensure that we respond to your request without undue delay and within one month of receipt. If you want to know more about your rights in relation to the use of your personal data, visit the Information Commissioners office https://ico.org.uk
This Privacy Policy outlines how we collect, use, disclose, destroy and safeguard the information you provide to us through our website and services. Please read this Privacy Policy carefully to understand our practices regarding your personal and trade information.
Information We Collect
1.1 Personal Information: We may collect personal and trade information from you when you voluntarily provide it to us. This information may include your name, business email address, business postal address, business or personal telephone number, and other information that you choose to provide.
1.2 Usage Data: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, referring/exit pages, operating system, and other similar analytical data. This data helps us analyse trends, administer the website, track users’ movements, and gather demographic information.
2. Use of Information
2.1 We may use the information we collect for various purposes, including but not limited to:
Providing and maintaining our services
Personalising and improving our services
Communicating with you about our services, promotions, and updates
Responding to your inquiries and providing customer support
Understanding and analysing how users interact with our website
Detecting, preventing, and addressing technical issues or fraudulent activities
Complying with legal obligations and enforcing our policies
Data Retention snd destroyed data no longer necessary to be held.
We will retain your personal and trade information only for as long as necessary to fulfil the purposes outlined in this Privacy /Data / Record of Processing Activities Policy or as required by law. We will take reasonable steps to ensure that the personal and trade information we collect is accurate, complete, and up to date.
We have a strict process in place of destroying any data no longer required for the trading purposes of The Orangery Collection Limited. Any data which we have been informed should be ‘ forgotten’ or is out of date or we have been requested to destroy, is taken to Identity Destruction Chichester where the Data Protection Officer is witness to the destruction of any such data and a certificate of proof of extinguishing is acquired for our records and compliance.
3. Disclosure of Information
3.1 We may share your personal and trade information with third parties under certain circumstances, including:
Service providers: We may engage third-party companies and individuals to facilitate our services or provide services on our behalf. These third parties will have access to your personal and trade information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Compliance with laws: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests.
Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Security
We implement reasonable security measures to protect the personal and trade information we collect. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal and trade information, we cannot guarantee it's absolute security. We have however invested in a strong security provider Intego who are experts in security software, antivirus, firewall, anti spam and back up and data protection software.
5. Third-Party Links
Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit
6. Your Choices and Rights
You have the right to access, correct, update, or delete your personal and trade information. You may also withdraw your consent for us to collect and process your information. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided at the end of this Privacy /Data / Record of Processing Activities Policy.
7. Changes to the Privacy /Data / Record of Processing Activities Policy
We reserve the right to modify this Privacy Policy at any time. We will post any changes on this page and update the effective date. We encourage you to review this Privacy /Data / Record of Processing Activities Policy periodically for any updates.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy /Data / Record of Processing Activities Policy or our privacy and date practices, please contact us at:
Or write to us at:
Porridge House, 2 School Lane, Arundel, West Sussex BN18 9DR
Data Protection Officer: Joy Plummer
Thank you for entrusting The Orangery Collection Limited with your personal and trade information.